Frequently Asked Questions

We deliver free of charge for purchases of CHF 99.- or more. Below that, you pay a flat rate per parcel: CHF 8.- with B-Post or CHF 10.- with A-Post. Orders containing only gift cards are always free of shipping costs. There is no minimum order quantity.

No. We only deliver to addresses in Switzerland and Liechtenstein. We cannot process orders for delivery addresses outside these two countries in the shop.

We ship your goods within 1-3 business days. How quickly the package arrives after that depends on the postal service. We cannot be held liable for delayed deliveries by the postal service. The invoice is enclosed in a paper envelope attached to the package.

Yes, pickup in Bern is possible. You pick up your package at Sinwel Buchhandlung at Lorrainestrasse 10. In this case, there are no shipping costs.

We will contact you immediately by email after receiving your order if something is not deliverable. The backorder will be delivered as soon as possible. If it makes sense, we will send the rest of your order in advance as a partial delivery, so you don't have to wait for everything.

You can pay by bank transfer (advance payment), PayPal, PostFinance, Twint, credit card or purchase on account. On the product page, you will also see icons for Twint, American Express, Apple Pay, ESR Paymentslip, Mastercard, PayPal and PostFinance Card. Purchase on account is processed through POWERPAY.

Yes, purchase on account is possible and processed through POWERPAY. You will need a valid email address for this, and the invoice will come directly from POWERPAY. It is payable within 14 days at no extra cost.

No, as long as you pay within 14 days, there will be no additional costs. If you do not pay within this period, another invoice will be sent by mail, and a fee of CHF 2.90 will be charged for it. If you adhere to the 14 days, you only pay the pure product price.

Yes, installment payments are available when purchasing on account via POWERPAY. The invoice will come directly from POWERPAY, and a valid email address is required.

You will receive the bank details by email once the contract has been concluded. Afterwards, you can transfer the amount normally via bank transfer.

Via the "Configure Engraving" button on the product page. There you enter what you want to engrave: names, texts or sayings, as well as the font and, if desired, a symbol. For lunch boxes, the engraving is placed on the lid. Engraving is done permanently by laser.

That depends on the product. For example, 30 characters are possible for drinking cups, and 20 characters for lunch box variations with a symbol. If you are unsure which limit applies to your product, please ask us in the chat at the bottom right or by email at info@wertundvoll.ch.

There are four fonts to choose from: Arial, Comic Sans, Courier New, and Trebuchet. In addition, there are symbols from various categories, including animals, vehicles, dinosaurs, and nature. Please note that for lunchbox versions with symbols, 20 characters are available for the text.

Yes, you can upload your own image, such as a logo or a child's drawing. If you require a different graphic or a special arrangement, this will be considered a special request and incur an additional charge of CHF 10. For questions about your design, you can reach us via chat, by email at info@wertundvoll.ch, or by phone at 076 669 67 74.

Yes, for an additional charge of 10 CHF. This applies to other graphics and special arrangements. Describe your request in the shopping cart in the field "Add a message to Wert&Voll about your order".

No. Personalized products with engravings are excluded from the 30-day return policy. For all products without engravings, the 30-day return policy applies, as long as they are returned without signs of use and with intact packaging. Therefore, please double-check the spelling, names, and symbols before ordering.

Yes, you have a 30-day right of return on all products except personalized products with engraving. This also applies if the product does not meet your expectations after unpacking or if the gift is not liked. The prerequisite is that the product has no signs of use and the packaging is intact. The refund will be issued as soon as the goods are received by us unused and undamaged.

Personalized products with engraving are excluded from the 30-day return policy because laser engraving is permanent. Therefore, configure the engraving carefully using the "Configure engraving" button on the product page, where you define the text, font, and symbol. Please note the character limit per product, for example, 30 characters for the drinking cup and 20 characters for lunchbox variants with a symbol. The standard 30-day return policy applies to products without engraving.

In the case of a return, the postage costs of the initial shipment will be deducted from the refunded purchase price. Shipping costs a flat rate of CHF 8.- with B-Post and CHF 10.- with A-Post. The situation is different in the case of a warranty claim: there, we cover the return postage costs, and the replacement is free of charge for you.

The product pages state a 2-year warranty. An exchange is possible in case of obvious transport damage or a manufacturing defect. We will handle communication with the manufacturer for you, so you don't have to worry about it. After return and inspection, you will receive a free replacement immediately.

Please check the goods immediately upon receipt for dents, scratches, and defects, and take photos directly if there is a defect. Then contact us with the photos: For product issues, shop@wertundvoll.ch is responsible, alternatively by phone at 076 669 67 74 or via the chat at the bottom right of the website. In the event of a warranty claim, we will cover the postage costs for the return, and you will receive a replacement immediately and free of charge after inspection.

Klean Kanteen considers the following to be warranty cases: a leaky bottle at the weld seam, uneven weld seams, large-scale peeling paint, and a deformed base. Please contact us with photos; we will handle communication with the manufacturer. In the event of a warranty claim, we will cover the shipping costs for returns.

Our products are made of stainless steel and free from harmful substances such as BPA. Stainless steel is also recyclable. We also offer a 2-year warranty on the product pages.

Yes. All parts are easy to clean in the dishwasher. The boxes are made of stainless steel and are free of harmful substances such as BPA.

No, the lunch boxes declared leak-proof have a silicone sealing ring that prevents leakage.

Add four lunch boxes with configured engraving to your cart, and a 25 percent discount will be automatically applied. So, you pay for three and get four. Please note: personalized products with engraving are excluded from the 30-day return policy.

No, there is no minimum order quantity. We ship within 1-3 business days to addresses in Switzerland and Liechtenstein. Shipping costs a flat rate of CHF 8 for B-Post and CHF 10 for A-Post; orders over CHF 99 are shipped free of charge. You can also pick up your order in Bern at Sinwel Buchhandlung, Lorrainestrasse 10, in which case no shipping costs apply.

You can reach us via the chat function on the bottom right of the website, by phone at 076 669 67 74, or by email at info@wertundvoll.ch. For product issues, shop@wertundvoll.ch is listed in our GTC. In the event of a warranty claim, we will handle communication with the manufacturer for you, for example with Klean Kanteen.